Utorial Privacy Policy
We believe education should be empowering, private, and secure. Here is a transparent, human-readable breakdown of how we protect your personal and academic information — without convoluted legalese.
1. Information We Collect
We only gather data necessary to pair you with tutors, deliver live tutorials, and facilitate safe payments.
In Plain English
We collect your basic sign-in details, the tutorials you enroll in, and the tutor preferences you choose. We never collect sensitive personal tracking data without your explicit action.
Your full name, email address, profile avatar, and user role (Student, Educator, or Both) provided when signing in via Google, Facebook, or Email.
STEM learning goals, subjects of interest, enrolled masterclasses, posted tutor requests, hourly rates, and tutor availability calendar slots.
Transactions are handled via PCI-DSS certified payment processors (e.g. Stripe). Utorial never views or stores raw credit or debit card numbers on our servers.
Anonymous telemetry, browser types, and application performance crash reports used solely to fix bugs and prevent denial-of-service abuse.
2. How We Use Your Data
Your data is exclusively used to power the learning ecosystem and protect users.
- Delivering Learning Sessions: Reserving spots in group tutorials, syncing calendar availability for 1-on-1 tutoring, and sharing meeting links.
- Real-Time Notifications: Alerting you immediately when a session is booked, a tutor responds to your advert, or a masterclass is about to begin.
- Platform Integrity & Safety: Authenticating user identities, verifying educational credentials, preventing spam, and managing trusted reviews.
3. AI Tutor Matchmaker & Search
How our Google Gemini powered semantic search handles your search queries.
When you use the AI Matchmaker or natural language search to find educators (e.g. "Find me a calculus tutor for weekend evenings"), your query is processed in real time to recommend matching tutors.
Zero Public Model Training
Your personal chat prompts or learning inquiries are never fed into public foundation models.
Transient Inference
Prompts are parsed transiently to extract subject filters and matched against our verified tutor catalog.
5. Security & Storage Architecture
How we protect your records from unauthorized access, leakage, and tampering.
All communications between your browser and our servers are encrypted using modern cryptographic protocols.
Strict user ownership rules ensure only you can update your notifications, private preferences, and personal adverts.
Data stored on Google Cloud Firestore is encrypted at rest using AES-256 standard encryption keys.
6. Your Rights & Privacy Controls
Regardless of where you reside, we provide global privacy rights to all learners and educators.
7. Retention & Account Deletion
We store your data only as long as you maintain an active account with us.
When an account is deactivated or deleted by the user, we permanently purge all identifying information from active databases within 30 days. Transaction receipts and audit logs are retained strictly for the statutory duration required by tax and accounting legislation.
Utorial Global Learning Exchange
Warri, Delta State, Nigeria